Refund policy

 

🔄 Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unused
  • In its original packaging
  • With proof of purchase

⚠️ Important Notice for Handmade Glass Art

Please note that all Lumia Art products are handcrafted glass artworks.

Each piece is individually made and may naturally include:

  • Small air bubbles
  • Slight color variations
  • Handmade texture differences

👉 These are not considered defects or quality issues, but part of the artisan process.

📩 How to Start a Return

To start a return, please contact us at:
📧 ali@lumialab.co

If your return is approved, we will provide instructions on how to send your item back.

⚠️ Items sent without prior approval will not be accepted.

Return address:
[INSERT RETURN ADDRESS]

📦 Damages & Issues (IMPORTANT)

Please inspect your order upon arrival.

If your item is:

  • Damaged during shipping
  • Incorrect item received
  • Significantly different from description

Please contact us immediately with:

  • Photos
  • Unboxing video (required for damage claims)

We will evaluate the issue and provide a solution such as replacement or partial refund.

❌ Non-returnable Items

We do not accept returns for:

  • Custom or personalized products
  • Items damaged due to misuse
  • Items without original packaging
  • Products showing normal handmade variations
  • Sale items and gift cards

🔁 Exchanges

The fastest way to get a different item is:

  1. Return your current item (if eligible)
  2. Place a new order separately

🌍 EU Cooling-off Period (Adjusted)

For orders shipped to the European Union, customers may have the right to cancel within 14 days.

However, this right may not apply to:

  • Handmade or custom-made goods
  • Items with artistic or natural variations

All returned items must be unused and in original packaging.

💰 Refunds

Once we receive and inspect your return, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 10 business days.

Please note:

  • Banks or payment providers may take additional time to process refunds
  • If more than 15 business days have passed after approval, please contact us